Privacy Policy

DRAFT — This page must be reviewed by counsel before launch. The text below is a starting point intended for review, not a final legal document.

Who We Are

HVAC LA Pro (“we”, “us”) operates this website at https://hvaclapro.com. We are a California-licensed HVAC contractor (License: ) serving Los Angeles County.

What Information We Collect

• Information you provide: when you submit our contact form or call us, we collect the name, phone number, email address (if provided), service type, and message you submit. When we dispatch a technician, we also collect your service address.
• Automatically collected: like most websites, we collect basic technical information including IP address, browser type, pages visited, and referring URL. This is collected via Google Analytics 4 (when active) and standard server logs.
• Cookies: we use minimal cookies — primarily for analytics. We do not currently use advertising cookies or tracking across other websites.

How We Use Your Information

• To respond to service requests and schedule appointments
• To dispatch technicians and complete requested HVAC service
• To communicate with you about your service request, scheduling, and follow-up
• To improve our website and services through aggregated analytics
• To comply with legal obligations

We do not sell your personal information. We do not share your information with third parties for their marketing purposes.

Who We Share Information With

• Service providers: we share information with vendors who help us operate the business — scheduling software, payment processors, analytics services. These providers are contractually limited to using information only to perform services for us.
• Legal requirements: we may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our customers or others.

Your California Privacy Rights (CCPA / CPRA)

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete personal information we have collected
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information (we do not sell or share)
• The right to limit use and disclosure of sensitive personal information
• The right to non-discrimination for exercising these rights

To exercise any of these rights, contact us at info@hvaclapro.com or call (323) 000-0000. We will respond within the timeframes required by California law (typically 45 days).

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described above, or as required by law. Service records are typically retained for 7 years for tax and warranty purposes. Form submissions that do not result in service are retained for up to 12 months.

Security

We use reasonable technical and organizational measures to protect your information. No system is perfectly secure; we cannot guarantee absolute security of information transmitted to or stored by us.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy periodically. The “Last updated” date at the top of this page reflects the most recent revision.

Contact Us

Questions about this policy: info@hvaclapro.com or (323) 000-0000.